Privacy Policy

INTEGRAL DEVELOPMENT GROUP PRIVACY POLICY

1. About this Privacy Policy

• Welcome to Integral Development Group. Our website is located at <www.integraldevelopmentgroup.com.au> (the ‘Site’) and is operated by Integral Development Group Pty Ltd (ACN 648 042 826) (‘Integral Group’). 

• Integral Group values integrity, transparency and privacy. We are committed to maintaining the security of personal information and data (‘Personal Information’) provided to us.

• Our Privacy Policy is intended to clearly explain what Personal Information we collect about you, how we collect your Personal Information, how we share your Personal Information, how we store your Personal Information, how we transfer Personal Information and other information about how we manage your Personal Information. 

• We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and the Privacy Amendment (Notifiable Data Breaches) Act 2017 (NDB) (collectively ‘Privacy Laws’) 

• If you do not agree with this Privacy Policy, please do not access or use our products and services. By using or accessing our products or services or providing us with Personal Information, you consent to the collection, use, disclosure and management of your Personal Information as contemplated by this Privacy Policy. 

• We may update this Privacy Policy from time to time to accurately reflect our own data collection and processing practices or any changes to the Privacy Laws. Amendments to this Privacy Policy will be effective upon posting to the Site as a condition of continued use of our Site. 

• About the Integral Group Site

(collectively ‘Services’)

• When we supply you with our Services, protecting the privacy of your Personal Information will always be important to us. 

• Acceptance

• When you access or use the Site for the supply of our Services, we may receive, collect, and record Personal Information about you through the Site directly when you purchase any of our Services. The ‘Enquire Now’ section on our Site requires that you provide us with your first name, your last name, your email address, your phone number and your postcode.

• The Personal Information we collect from you is so that we can supply you with our Services.

• By registering for a login account (‘Account’) on our Site, you may be required to accept our Disclaimer and Privacy Policy by clicking the “Create Account” button. By clicking the “Create Account” button you agree to our Disclaimer and our Privacy Policy which gives you notice through the user interface as follows:

By Joining, you agree that you’ve read and accept our Disclaimer and you consent to our Privacy Policy. If you are under 18 years of age you must have and warrant to the extent permitted by law that you have your parent or legal guardian’s permission to register and create an account on our Site.  

• Meaning of Personal Information

“Personal Information” is information about an individual whose identity is apparent or can reasonably be ascertained from that information and includes information about an individual consumer collected online and maintained in an accessible form. 

• What Personal Information is collected and Purpose

• Integral Group may collect Personal Information you provide while interacting with us through the supply of our Services.

• We receive and store Personal Information you provide to us through our business activities, through your use of our Site, or when we answer your queries.

• We or our service providers may collect, store and process Personal Information from you when you use our Site, order and register products, subscribe to and register services, and respond to marketing or support materials. 

• For any of our Services that require a password, it is your responsibility to keep your password confidential and secure. If you request a password reset, your IP address will be included in the reset email.

• We ask you to provide Personal Information and obtain other information through the use of our Site, such as the following categories of information:

• name, phone number, address, occupation
• usernames, passwords, email addresses
• price ranges for property, income ranges and geographical areas or locations
• bank, credit or other financial account information
• forms submitted and user preferences
• non-identifiable device information, IP addresses, location data, system logs, browser activity, operating system, length of visit, number of visits and referral sources, user preference settings, unique IDs generate for Site sign in, product or service descriptions viewed, videos watched
• Information from authorised third party sources may include name, addresses, email addresses, phone number and demographic data
• information collected through the supply of our Services 

• For users that register on our Site, we also store the Personal Information they provide in their user profile. All users can see, edit, or delete their Personal Information at any time (except they cannot change their username). Website administrators can also see and edit that information.

• We may collect additional data from Customers at other times, including but not limited to, when you provide feedback, contact you with newsletters, change your content or email preference, respond to surveys and promotions, or communicate with our customer support. 

• We also collect Personal Information to improve our Services through marketing communications and data analytics.

• Comments

When visitors leave comments on the Site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. 

Visitor comments may be checked through an automated spam detection service.

• Media

If you upload images to the Site, you should avoid uploading images with embedded location data (EXIF GPS) included because visitors to the Site can download and extract any location data from images on the website.

• How we collect your Personal Information

• Integral Group collects Personal Information from you in a variety of ways, including when you interact with us electronically or in person, when you access our Site or when we provide our Services to you.

• Personal Information may be provided by you directly or may be sent to us automatically when you use our Site.

• We may also receive Personal Information from third parties in connection with the supply of our Services. If we do, we will protect your Personal Information in accordance with this Privacy Policy.

• How we use your Personal Information

• Integral Group uses your Personal Information and you consent to us using your Personal Information to:

• supply you with our Services;

• provide you with information and updates about our Site;

• communicate with you by a variety of measures including, but not limited to, by telephone, email, SMS or mail; 

• manage, research and develop our Site including through data analytics;

• administer our business activities and internal record keeping; 

• meet legal, regulatory and compliance obligations; and

• investigate any complaints.

• If you choose to withhold your Personal Information, it may not be possible for us to provide you with our Services or for you to access certain parts of our Site and for us to respond to your query. 

1. Data Ownership

• You as a customer own all right, title and interest in the content and personal information that you provide to us (“Customer Data”).

• You are solely responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of your Customer Data. 

• You grant to Integral Group, or to any third parties used by us to provide the Site or Services and any associated software, a non-exclusive, worldwide and royalty free licence to use, copy, display, perform, distribute, disseminate, transmit, translate, edit, cache and create derivative works of Customer Data.

• Integral Group or any related entitiesowns all right, title and interest in any data or information that we create, generate, compile, derive or produce in connection with any supply of our Site or Services, including data and information that is:

• aggregate or raw or statistical relating to usage, analyses and results of the Site;
• for the purpose of optimising delivery, commercialisation and performance of our Site; and
• samples and prototypes, conclusions, techniques, know how, methods, and undocumented findings generated in the usual course of our business.

1. Right of Access

• Under the Privacy Laws, you have certain rights as to how your Personal Information is being controlled and used. We will provide you with reasonable access to your Personal Information in accordance with the relevant Privacy Laws. 

• We comply with your rights under the Privacy Laws that permit you:

• to be informed as to how your Personal Information is being used; 

• to access your Personal Information and to know specifically what information is held about you and how it is processed, where and for what;

• to rectify your Personal Information if it is inaccurate or incomplete; and

• to object to your Personal Information being used.

• You can contact us any time to exercise your rights as to:

• request access to Personal Information that we hold about you;

• to correct any Personal Information that we hold about you;

• delete Personal Information that we hold about you; or

• opt out of emails and newsletters by following the unsubscribe link or instructions provided in any email we send, marketing, and any other push notifications that you receive from us.

We may ask you to verify your identity before acting on any of your requests.

If you have any questions about Integral Group’s collection and storage of data, please contact us using the contact details provided below.

1. Data Integrity 

We take reasonable steps to ensure that your Personal Information is accurate, complete and kept up to date.  You can request Integral Group to review, correct or update your Personal Information but we will first ensure that your identity is properly verified and any access rights are authenticated. 

1. Data Retention

• We may keep your Personal Information for a period of time that is consistent with the original purpose of us collecting the Personal Information from you. We do not keep your Personal Information for longer than it is necessary for the fulfilment of its purpose. 

• If you have any questions about the applicable data retention periods, please contact us by using the contact details provided below. 

• If you request, we will delete or anonymise your Personal Information so that it no longer identifies you unless we are legally allowed or required to maintain certain Personal Information.  The removal of any of your Personal Information means that we may not be able to supply you with our Services. 

• If you have an account on this Site, or have left comments, you can request us to send you an exported file of the Personal Information we hold about you, including any data you have provided to us. You can also request that we erase any Personal Information we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

1. Disclosure of your Personal Information and Third Parties with access to it

• We will share your Personal Information where you have given us your consent in accordance with the purposes described in this Privacy Policy.

• We may share your Personal Information or disclose your Personal Information to any of our group companies, vendors, service providers, employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Privacy Policy. Personal Information is only supplied to a third party when it is required for the delivery of our Site or Services.

• We may share your Personal Information with third-party service providers to help us provide our Site and Services. 

• When we disclose your data to third-party service providers, we do so on the basis that your data is treated with confidence, and only used for the limited purpose of providing support to our Site, our Services and in manner consistent with this Privacy Policy.

• We may from time to time need to disclose Personal Information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

• If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our databases, together with any Personal Information and non-Personal Information contained in those databases. 

1. International Data Transfers

Subject to and in accordance with the Privacy Laws, your Personal Information may be transferred to affiliates in other countries where we operate provided that:

(i)      the recipient of your Personal Information offers an adequate level of privacy protection for your Personal Information, and

(ii)     we will first request your explicit consent to any transfers and you will have the right to withdraw this consent at any time.

1. Security of your Personal Information and Data Breach protocol

• We are committed to ensuring that the Personal Information you provide to us is secure. We take practical steps to protect your Personal Information from any loss, misuse, alteration, and unauthorised or accidental access or disclosure or destruction in accordance with our security policy.

• To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, technical and managerial procedures, such as encryption of Personal Information, to safeguard and secure data and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

• These measures include where appropriate or required by law, computer safeguards and secured, Internet firewalls, intrusion detection, anti-virus protection, network monitoring and Transport Layer Security (“TLS”) or similarly encrypted browsers. 

• A reportable “Data Breach” is a security incident where the integrity of Personal Information is compromised through being destroyed, lost, altered, corrupted, disclosed or accessed by an unauthorised person where it is likely to result in serious harm to any individual affected. 

• We have procedures and systems in place including a data breach incident response plan, specific data breach policies and procedures and personnel to deal with an actual or suspected “Data Breach” and will notify you and the applicable regulator in accordance with our obligations under the Privacy Laws and NDB. 

• No method over the transmission or storage system is 100% private and secure. You understand that we do not guarantee or warrant the absolute privacy or security of any information we collect from or about you. If you have any questions about privacy or security, please contact us.

• Please report any actual or suspected breaches in relation to the Services or Site for investigation to Integral Group by using the contact details provided below.

1. Access to and how you can control your Personal Information 

• You may request details of Personal Information that we hold about you in accordance with the provisions of the Privacy Laws. We give you access to your Personal Information for the purpose of correcting any Personal Information that is inaccurate, incomplete or not up to date. 

• If you would like a copy of your data or believe that your data is inaccurate, out of date, incomplete, irrelevant, please contact us using the contact details provided below.

1. Third-party tools and cookies

• We may use technologies and third-party services that use Google Analytics, pixels, tags and web beacons (code snippets) on our Site to compile information about its usage, to improve user experience and the supply of our Services and to analyse how our Site is used. 

• The information collected is mostly anonymous traffic data aside from the approximate location (IP address) and may include browser type, device information, and language. The information collection is in aggregate form so that it cannot identify any individual user and provides an overview of how people use our Site. It is not used for any additional purpose. 

• We may use persistent and session cookies on our Site. Cookies are very small files which a Site uses to identify you when you come back to the Site and to store details about your use of the Site. In addition, cookies may be used to serve relevant ads to Site visitors through third party services such as Google AdWords. 

• If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

• If you edit or publish an article where this option is made available, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

• You may opt-out from the collection of cookies by editing your browser options, but certain features of our Services will not function if you disable cookies. 

• If you leave a comment on our Site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

1. Third-Party Analytics Tools and Third-Party Remarketing Tools 

We use technologies and third-party services that may use cookies, pixels, tags and web beacons (code snippets) to customise content and advertising, to provide social media features and to analyse traffic to the Site, including about how you use and interact with our Site or when you open or access emails. 

We may also share information about your use of the Site with our trusted social media, advertising and analytics partners. 

Analytics Tools

We use third-party analytics tools to:

• analyse usage trends on the Site including the tracking and reporting of website traffic, ad conversion tracking, traffic analysis and marketing optimisation

• collect this data in aggregate form so that it cannot identify any particular individual user. 

Google

Google Analytics (Google Inc.) 

Google AdWords conversion tracking (Google Inc.)

Google Tag Manager (Google Inc.)

We may link or combine the information we receive from these tools with information you submit to us, in which case we will treat that information as Personal Information. 

We are not responsible for the accuracy of the information provided by third parties or how such third parties collect, use, and share such information.

Facebook

Facebook Ads conversion tracking (Facebook, Inc.)

Information about Facebooks Ad conversion tracking can be located at Facebook’s Terms for Conversion Tracking located at the following website address:

https://developers.facebook.com/docs/facebook-pixel/implementation/conversion-tracking/

Remarketing Tools

We may use third-party remarketing tools to position targeted ads to visitors that have already visited our Site, or to advertise to customers that we already have an existing relationship with, in accordance with Facebook’s terms which are located at Facebook’s Terms for Custom Audiences from their website located at the following website address:

https://www.facebook.com/legal/terms/customaudience

We may use our email database to create Custom Audiences on social media and online platforms, including but not limited to, Facebook, LinkedIn, Instagram to find new customers and promote our campaigns.

These third-party remarketing tools might include but are not limited to:

AdWords Remarketing (Google Inc.)

Facebook Custom Audience (Facebook, Inc.)

Facebook Remarketing (Facebook, Inc.)

We reserve our rights to change, modify, add or remove any third-party analytics tools and third-party remarketing tools. By using our Site, you consent to the processing of any non-personal information these tools will collect in the way and for the purposes described above.

• Unsubscribing from our Email Database and SMS marketing communications

If we process your Personal Information for emails and short message communications (SMS), you can unsubscribe from our email database though the “unsubscribe link” that is contained in an email from us or texting ‘STOP’ if you receive SMS communications. 

• Embedded content from other websites

Articles on this Site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

• Advertisements and Links

We may publish advertisements from third parties and our Site may from time to time have links to third-party websites. Links to third-party websites does not constitute our sponsorship or endorsement or approval of these websites. We cannot control or be held responsible for third party privacy practices and advertising content. 

• Complaints about privacy

If you have any complaints about our privacy practices, please contact us. We take privacy seriously and will respond promptly to your notice.

• Contact Us

• Our principal address for enquiries is:

2190 Gold Coast Highway

MIAMI QLD 4220 Australia

Email: andre@idg.ltd

• Customers can contact us by:

• by using the ‘Contact Us’ section and following the prompts at: www.idg.ltd

• by email using the following email address: info@idg.ltd

• by mail using the address provided above

© 2021 Integral Group Developments Group Pty Ltd. All Rights Reserved.

Privacy Policy last updated 15 June 2021